customer support

how do I cancel my booking?

we've moved! 📦 click here to visit our new help center!. how do I cancel my booking? when you created your booking, you paid a non-refundable booking deposit. your booking is good for a full year fro…

Updated 3 weeks ago by Maddie Block

how do I change my shoot location?

we've moved! 📦 click here to visit our new help center!. how do I change my shoot location? during booking: on the downpayment page of your booking, select "change shipping location" and update to yo…

Updated 3 weeks ago by Maddie Block

how do I sign up if I'm not in the United States?

we've moved! 📦 click here to visit our new help center!. how do I sign up if I'm not in the United States? if you're not in the US, no problem! we would still ❤️ to create content with you. our incre…

Updated 3 weeks ago by Maddie Block

how do we schedule you?

we've moved! 📦 click here to visit our new help center!. I booked my shoot! how does scheduling work? book your shoot 📚. ship us your product 📦. we schedule you for our first available date + time! 📆…

Updated 3 weeks ago by Maddie Block

how to add a promo code

we've moved! 📦 click here to visit our new help center!. how to add a promo code. you can enter the promo code at the very end of the booking process on the downpayment screen. underneath the payment…

Updated 3 weeks ago by Maddie Block

how to add contributors

we've moved! 📦 click here to visit our new help center!. how to add contributors 👯‍♀️. want your team members to join your shoot? no problem! on your dashboard, select 'view account profile' scroll d…

Updated 3 weeks ago by Maddie Block

how to add tracking information

we've moved! 📦 click here to visit our new help center!. where to add tracking information. uploading the tracking information for your products helps us to get a better understanding of when the pro…

Updated 3 weeks ago by Maddie Block

how to book a headshot

we've moved! 📦 click here to visit our new help center!. how to create a headshot booking. looking to upgrade your headshots? we're here to help! here's how to create a headshot booking with us. step…

Updated 3 weeks ago by Maddie Block

how to book a stop motion

we've moved! 📦 click here to visit our new help center!. how to book a stop motion. we ❤️ stop motions! we are working to get them added to the booking flow. in the meantime, here are your stop motio…

Updated 3 weeks ago by Maddie Block

how to build a GIF

we've moved! 📦 click here to visit our new help center!. how do I build a GIF in my gallery? your crew should have made a few during your shoot, but if you want to build your own you definitely can!…

Updated 3 weeks ago by Maddie Block

how to build a shot list

we've moved! 📦 click here to visit our new help center!. how to build a shot list. you’ve booked your custom shoot. ✅ now what? time to build your shot list! a shot list is simply a list of images or…

Updated 3 weeks ago by Maddie Block

how to checkout

we've moved! 📦 click here to visit our new help center!. how to check out from your shoot. your shoot is over and you're ready to order your content! here are the steps: select the gallery tab to vie…

Updated 3 weeks ago by Maddie Block

how to create your free shipping label

we've moved! 📦 click here to visit our new help center!. how to create your free shipping label. did you know soona offers one free shipping label? when you create your booking, the first label is on…

Updated 3 weeks ago by Maddie Block

how to enroll / cancel fast pass

we've moved! 📦 click here to visit our new help center!. fast pass memberships. ENROLLING IN FAST PASS: there are multiple places in which you can enroll for fast pass your account profile page. the…

Updated 3 weeks ago by Maddie Block

how to join your shoot

we've moved! 📦 click here to visit our new help center!. how to join your shoot! it's time for your shoot! yay! here's how to join your crew live: 1. click on your booking from your dashboard 📚 2. on…

Updated 3 weeks ago by Maddie Block

how to pack your items

we've moved! 📦 click here to visit our new help center!. here are some packing tips to keep your items intact during shipping! always choose an appropriately sized box or envelope for the items getti…

Updated 3 weeks ago by Hugo Rouquet

how to redeem your credits

we've moved! 📦 click here to visit our new help center!. how to redeem your credits. when you add content to your bag and checkout, any credits on your account will automatically be applied to your c…

Updated 3 weeks ago by Maddie Block

how to request a re-edit

we've moved! 📦 click here to visit our new help center!. how to request a re-edit. soona offers re-edits for all your edited content. you can submit a re-edit request by selecting the photo you'd lik…

Updated 3 weeks ago by Maddie Block

how to reschedule your shoot

we've moved! 📦 click here to visit our new help center!. how to reschedule your shoot. we want to ensure your shoot time works for you and your team! if you received a time that does not work for you…

Updated 3 weeks ago by Maddie Block

how to ship your products

we've moved! 📦 click here to visit our new help center!. how to ship your products. you created your booking, yay! next step: ship us your goods. navigate to the details tab of your booking. scroll d…

Updated 3 weeks ago by Maddie Block

how to update your billing information

we've moved! 📦 click here to visit our new help center!. how to update your billing information 💸. if you need to update your billing information, you can do so on your account profile. click view ac…

Updated 3 weeks ago by Maddie Block

how to update your inventory preferences

we've moved! 📦 click here to visit our new help center!. how to update your inventory preferences 📦. after your shoot, you can update your own post shoot preference via the inventory tab on your acco…

Updated 3 weeks ago by Maddie Block

packs vs build your own bookings

we've moved! 📦 click here to visit our new help center!. how do packs differ from custom shoots? are they discounted? do they have a limit on the number of products I can shoot? can I customize the s…

Updated 3 weeks ago by Maddie Block

photo premium edits

we've moved! 📦 click here to visit our new help center!. premium edits for photo. what is included with standard editing? all images in your gallery appear as raw + unedited files. after purchase: we…

Updated 3 weeks ago by Maddie Block

premium edits - video

we've moved! 📦 click here to visit our new help center!. premium edits - video. pro edit ($99 per deliverable). required when combining multiple video clips shot at soona. if you are combining 2 clip…

Updated 3 weeks ago by Maddie Block

shipping & return policies

we've moved! 📦 click here to visit our new help center!. shipping your package. Did you know you can use DoorDash to pick up your prepaid package and drop it off at your local UPS, Fedex, or USPS off…

Updated 3 weeks ago by Maddie Block

shoot resources

we've moved! 📦 click here to visit our new help center!. you've created a booking, yay! now what? we've compiled some resources to help you prepare for your session. check them out below! studio prop…

Updated 3 weeks ago by Liliana

soona process

we've moved! 📦 click here to visit our new help center!. how does this work?! create your booking! 📚 create your booking at book.soona.co. have questions on what to book? shoot us a text or email us…

Updated 3 weeks ago by Maddie Block

the legal stuff

we've moved! 📦 click here to visit our new help center!. legal and terms FAQs. can you sign our NDA?. all your purchased and unpurchased content lives in your password protected account. on your acco…

Updated 3 weeks ago by Maddie Block

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