customer support

how do I cancel my booking?

how do I cancel my booking? when you created your booking, you paid a non-refundable booking deposit. your booking is good for a full year from the date of purchase. that being said, you have 2 optio…

Updated 4 days ago by Maddie Block

how do I change my shoot location?

how do I change my shoot location? during booking: on the downpayment page of your booking, select "change shipping location" and update to your preferred studio. after booking: our crew can help wit…

Updated 4 days ago by Maddie Block

how do I sign up if I'm not in the United States?

how do I sign up if I'm not in the United States? if you're not in the US, no problem! we would still ❤️ to create content with you. our incredible tech team is working on a fix for international sig…

Updated 4 days ago by Maddie Block

how do we schedule you?

I booked my shoot! how does scheduling work? book your shoot 📚. ship us your product 📦. we schedule you for our first available date + time! 📆. when your product gets delivered to our studio, our inv…

Updated 2 months ago by Maddie Block

how to add a promo code

how to add a promo code. you can enter the promo code at the very end of the booking process on the downpayment screen. underneath the payment section, select "promo code" promo codes are only applic…

Updated 5 months ago by Maddie Block

how to add contributors

how to add contributors 👯‍♀️. want your team members to join your shoot? no problem!. on your dashboard, select 'view account profile' scroll down until you see the "contributor" section and select "…

Updated 2 months ago by Maddie Block

how to add tracking information

where to add tracking information. once you ship us your products, uploading the tracking information helps us to get a better understanding of when the product will arrive, so we can get you on the…

Updated 2 months ago by Maddie Block

how to book a headshot

how to create a headshot booking. looking to upgrade your headshots? we're here to help! here's how to create a headshot booking with us. step 1: select "create new booking" on book.soona.co 📚. step…

Updated 2 months ago by Maddie Block

how to book a stop motion

how to book a stop motion. we ❤️ stop motions! we are working to get them added to the booking flow. in the meantime, here are your stop motion options: 1️⃣ GIFs: up to 4 photos. starting at $93 2️⃣…

Updated 4 days ago by Maddie Block

how to build a GIF

how do I build a GIF in my gallery? your crew should have made a few during your shoot, but if you want to build your own you definitely can! 🎨 there will be a "select" button on the right side of yo…

Updated 5 months ago by Maddie Block

how to checkout

how to check out from your shoot. your shoot is over and you're ready to order your content! here are the steps: to view your photos you will click on your booking and select the gallery tab 🪟. selec…

Updated 5 months ago by Maddie Block

how to create a photo booking

let's get started!. select "create a booking" at https://book.soona.co/#/ step #1: what do you need content for? let us know where you want to use your content! this will help our creative team make…

Updated 2 months ago by Maddie Block

how to create your free shipping label

how to create your free shipping label. did you know soona offers one free shipping label? when you create your booking, the first label is on us! scroll down on the details tab of your booking until…

Updated 5 months ago by Maddie Block

how to enroll / cancel fast pass

fast pass memberships. ENROLLING IN FAST PASS: there are multiple places in which you can enroll for fast pass your account profile page. the inventory tab on your account. the booking details page.…

Updated 5 months ago by Maddie Block

how to join your shoot

how to join your shoot!. it's time for your shoot! yay! here's how to join your crew live: 1. click on your booking from your dashboard 📚 2. on the bottom right of your screen, there is a little blue…

Updated 2 months ago by Maddie Block

how to redeem your credits

how to redeem your credits. when you add content to your bag and checkout, any credits on your account will automatically be applied to your checkout. see below: thanks! ❤️ soona crew

Updated 4 days ago by Maddie Block

how to reschedule your shoot

how to reschedule your shoot. we want to ensure your shoot time works for you and your team! if you received a time that does not work for you, please let us know asap by emailing hey@soona.co. soona…

Updated 2 months ago by Maddie Block

how to ship your products

how to ship your products. you created your booking, yay! next step: ship us your goods. navigate to the details tab of your booking. scroll down until you see "need help with shipping?" and select "…

Updated 4 days ago by Maddie Block

how to update your billing information

how to update your billing information 💸. if you need to update your billing information, you can do so on your account profile. click view account profile. scroll down to billing & order history. yo…

Updated 5 months ago by Maddie Block

how to update your inventory preferences

how to update your inventory preferences 📦. after your shoot, you can update your own post shoot preference via the inventory tab on your account: you can select one of three options: store it! sign…

Updated 5 months ago by Maddie Block

photo editing add ons

editing add-ons for photo. what is included with standard editing? all images in your gallery appear as raw + unedited files. after purchase: we edit and deliver in 24 hours! each $39 photo includes…

Updated 1 week ago by Maddie Block

soona process

how does this work?! create your booking! 📚 create your booking at book.soona.co. have questions on what to book? shoot us a text or email us at hey@soona.co. our team can generate a custom booking f…

Updated 5 months ago by Maddie Block

the legal stuff

the legal stuff- client facing. can you sign our NDA?. we have a mutual NDA we can each sign here: soona - Form of Mutual NDA.pdf. we do not sign outside NDAs at the moment. the account owner and any…

Updated 3 months ago by Maddie Block

video editing add ons

editing add-ons for video. pro edit ($99 per deliverable). required when combining multiple video clips shot at soona. if you are combining 2 clips or 20 clips into 1 final video: 1 $99 pro edit add…

Updated 2 months ago by Maddie Block

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